Individuals or companies outside of the Redwood Research, Inc. family of companies are considered third parties. We are permitted (and sometimes required) to share customer information with third parties for certain purposes, such as servicing customer relationships, fraud and risk management, and responding to transaction requests.

We may share personal information with a third party company in order to offer or support a product or service that we provide to you.

We may also disclose personal information to companies that perform marketing services on our behalf or to other institutions with which we have joint marketing agreements to offer you a particular product or service. We have confidentiality agreements with such parties that prohibit them from using customer information in any way other than as we direct.

In the event that Redwood Research, Inc. obtains personal non-public information about you and contemplates sharing such information in a manner inconsistent with this policy, you will be notified and provided with an opportunity, prior to such disclosure, to elect to exclude your information from being shared.

We also share personal information as legally required. We may share personal information with law enforcement agencies or other third parties to prevent or investigate suspected fraudulent activities.

We also provide personal information regarding our customers’ accounts to credit bureaus for credit reporting purposes. If you believe we have provided inaccurate information to a credit bureau, please contact us in writing with your account number and other pertinent information at: Compliance Department, Redwood Research, Inc., 729 Montevino Drive, Pleasanton, CA 94566-6319.

Sharing of Personal Information with Marketing Companies

We do not sell customer or former customer lists or personal information to list brokers, marketing firms or to other third parties.

How We Keep Information Private

We have internal policies and procedures designed to keep customer information safe. These include:

We do not share any medical or health information with third parties, except to process transactions or to provide services you have requested or initiated.

How to Communicate Your Privacy Preferences to Us

We do not sell customer information or share it with outside third parties that may wish to market their products to you. We will protect your privacy automatically. If you are satisfied with the current level of information you receive from us, you do not need to change your solicitation preference at this time. If you choose not to hear from us, you may not be notified about new products and services that may benefit you. You may always change your instructions at any time in the future.

By Email

You can choose not to receive emails from us at any time by simply sending an email, including your name and email address, to remove@mttracy.com, and we'll remove you from all mailings.

If you have any questions about our Privacy Policy, the practices of this Web site or your dealings with this site, please contact us at info@mttracy.com.

By Phone or Mail

You may also instruct us not to share information with affiliated companies by phone or mail, and you may notify us of your preference at any time. If you prefer that we not share this information within our family of Redwood Research, Inc. companies, you may direct us not to share this information by calling (925) 271-2514, or by writing to us at the following address: Compliance Department, Redwood Research, Inc., 729 Montevino Drive, Pleasanton, CA 94566-6319.

If you direct us not to share this information about you within our family of companies, we still may share other information about you within our family of companies as permitted by applicable law. For example, we may share information about our transactions or experiences with you within our family of companies even if you direct us not to share the information described above.

If you do not wish to receive calls, email, or any type of solicitation, please contact us in person, by phone at (925) 271-2514, or by writing to us at the following address: Compliance Department, Redwood Research, Inc., 729 Montevino Drive, Pleasanton, CA 94566-6319.

If you have already recorded your privacy preferences with us, there is no need to do so again.

Reporting Incorrect Information

If you believe any information we have about you or your relationship with us is incorrect, please notify us at once. We will take prompt action in making the appropriate corrections. You may contact us in person, by phone at (925) 271-2514, or by writing to us at the following address: Compliance Department, Redwood Research, Inc., 729 Montevino Drive, Pleasanton, CA 94566-6319.

Questions Regarding Privacy

If you have additional questions about privacy, please contact us in writing at the following address: Compliance Department, Redwood Research, Inc., 729 Montevino Drive, Pleasanton, CA 94566-6319.

Tips to Help You Protect Your Customer Information

Assistance to Victims of Identity Theft

Though Redwood Research, Inc. does not maintain any records of Customer credit card numbers or credit card account information, if you suspect that someone has had unauthorized access to your account with us, or access to your personal identifying information, please notify us immediately by calling us at (925) 271-2514 so we may take appropriate action. 

In addition, you should also report the crime to your local law enforcement agency and to the Federal Trade Commission (FTC). To speak with a trained FTC telephone counselor, call toll-free at 1-877-IDTHEFT (1-877-438-4338). Or to enter information about your complaint into a secure FTC online database, sign onto www.ftc.gov/idtheft. The site also provides links to numerous consumer education materials.

Ways to Limit Direct Marketing You May Receive From Outside Sources

There are outside agencies and companies, including national consumer credit reporting agencies, which are in the business of compiling mailing lists for purchase by marketers. You may wish to have your name removed from many of these lists by following the procedures outlined below.

Direct Marketing Association Member Companies

To remove your name from direct mail or telemarketing lists members of the Direct Marketing Association (DMA), send a written request with your name, address, and Social Security Number (if it was included in the mailing you received) to the Direct Marketing Association. The DMA is responsible for notifying its members (i.e., the agencies and companies that compile mailing and telemarketing lists) that you want your name removed from the lists they sell. Your name and address remains in the DMA's consumer exclusion files for five years.

DMA Mail Preference Service
P.O. Box 643
Carmel, NY 10512

DMA Telephone Preference Service
P.O. Box 1559
Carmel, NY 10512

Or contact the Direct Marketing Association via email at http://www.dmaconsumers.org

National Consumer Credit Reporting Agencies (Credit Bureaus)

If you want to reduce the number of credit offers you receive, contact the National Consumer Credit Reporting Agencies at 1-888-567-8688 (1-888-5-OPTOUT). Financial institutions and other companies provide information to the Credit Bureaus for credit verification, fraud control purposes, and prevention of identity theft. You may direct these agencies not to sell or share this information about you for marketing purposes.

You must register your own name and address with these organizations because they cannot process any requests from us. Be sure to include any variations of your name, address and other information that have appeared in mailings or telephone calls that you have received.

Consent and Policy Update